Questions and Answers

 

Question: How long does it take to get my account at CEDIC Int.?
Answer: New domain name registrations usually take 24-48 hrs to get approved by Internic. Domain transfers take 2-3 days depending on the response time from administrative and technical contacts of the domain to Internic's transfer confirmation request. Once the account is set up, we will send a confirmation email to the contact email address. Note: CEDIC Int. must receive full payment before requested services will be set up. FTP and browser access for Standard Web accounts will be accessible as soon as you receive your email confirmation with your ftp settings.
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Question: Does CEDIC Int. handle domain registration?
Answer: Yes. We will contact Internic/Other registeries to request either a new domain name registration or transfer. You do not need to submit a separate registration, as this will only delay your request.
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Question: Who owns the Domain Name I register?
Answer: You become the owner of the domain name after we register it with InterNIC. YOU are the Administrative and Billing Contact. If anyone tries to move the domain or change any information on the form, they will contact you first. We are listed as the Technical Contact on the domain.
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Question: Does my Domain Name remain my property if you register it for me?
Answer: Yes. We always use your company information when we register your domain name, so your domain name will always belong to you.
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Question: What characters may I use in my domain name?
Answer: A domain name can be up to 26 characters long including the 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU). The domain must consist only of letters, numbers and dashes(-). The www is not part of the actual domain name and is just a standard web prefix.
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Question: Can I transfer an existing domain name to CEDIC Int. from another company?
Question: Yes. When you place an order with CEDIC Int. you will specify whether it is a new domain name or a transfer of an existing domain name. You should keep the service at the present site while waiting for InterNIC to complete the transfer. When InterNIC announces the completion of the transfer there is a 72 hour period where visitors could go to either site. InterNIC will send an e-mail to your previous host informing them of the change. Your previous host will authorize and e-mail back to InterNIC. Sometimes it may be necessary to contact your old host and/or InterNIC by phone.
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Question: Do you provide dial-up accounts?
Answer: We prefer to use our resources to provide you with the best and fastest web hosting possible. One of the major advantages of our set-up is that we are not sharing our network connection with modem users - so almost all the bandwidth we have is reserved for serving your web documents. This also means that it doesn't matter where on the planet you live. All you need is an account with your local Internet Service Provider, and you won't incur any long distance charges - NO MATTER WHERE YOU LIVE.
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Question: Do you support non-InterNIC domains (.ch .fr .id .in .ca .de .mx, .it,.my etc.)?
Answer: Yes. We can host any foreign domain name.
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Question: Will I have unlimited access to update my pages?
Answer: You have unlimited access via FTP, using your private id and password, 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
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Question: Can I use my account for commercial purposes?
Answer: Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the Internet community.
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Question: Do you offer technical support to customers?
Answer: Yes. We offer technical support by email, phone and on site if possible.
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Question: What is a virtual server and how does it work?
Answer: Our operating system divides a single server into multiple virtual machines with the help of softwares. Each virtual machine has its own unique domain name and an IP address. Although each virtual machine runs on a part of our web server, to you and your clients, it's just as if you were operating your own private Web server under your own Internet domain.
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Question: What is a Virtual Domain?
Answer: A Virtual Domain means having your own domain name (http://www.yourcompany.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.yourcompany.com) and by your own personal e-mail address domain name (company@yourcompany.com).
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Question: What do you mean by Disk Space?
Answer: Disk space refers to the amount of server disk storage your account is allocated. This space is used to store your html files, graphics, audio clips,log files and all other files that make up your Web site. POP mail messages are stored in a seperate space.
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Question: What Number Do I Dial Into To Retrieve My E-mail?
Answer: CEDIC Int.an ISP (Internet Service Provider). To obtain your E-mail you must have access to the Internet (or a special Online Service, such as CompuServe or America Online). If you are using an online service, you can still get E-mail from your Virtual Server account.
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Question: How does CGI work?
Answer: CGI programs are programs that actually execute on the web server, not on the client's computer. They retrieve data that was sent from user input, manipulate it, and return a message to the browser. CGI programs can be written in almost any computer programming language, as long as that language will execute on the server that it resides. Our servers support ASP (active server pages), VB Script and the 32 bit Windows .exe files created by C/C++ and Visual Basic.
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Question: What language do CGIs need to be in?
Answer: We support CGI scripts in Active Server Pages and any (.exe) script.
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Question: Will I have access to my own cgi-bin directory?
Answer: All customers have access to their own local cgi-bin in which they may place their own custom CGI scripts. CGI is often used to accomplish tasks which are not supported by basic HTML, such as a "hit" counter or guest book. You may use this directory to set up scripts that you write or find elsewhere on the Web.
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Question: Do you provide Perl scripting support?
Answer: No, but you can convert your Perl Scipts to .EXE files which you can use in your Cgi-Bin directory. Please follow the link below for more information. Note: We do provide ASP, Visual Basic, Visual C++ CGI support.
Related Links: Perl2Exe Home Page http://www.demobuilder.com/perl2exe.htm
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Question: What is Active Server Pages?
Answer: Active Server Pages is an open, compile-free application environment in which you can combine HTML, scripts, and reusable ActiveX server components to create dynamic and powerful Web-based business solutions. Active Server Pages enables server-side scripting for Internet Information Server (IIS) with native support for both VBScript and JScript.
Related Links:
Site Builder Site at Microsoft http://msdn.microsoft.com/default.asp
Active Server Pages http://www.activeserverpages.com/
15seconds http://www.15seconds.com/
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Question: Do you support FrontPage 98 or 2000?
Answer: YES.
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Question: What is FrontPage and do I have to use It?
Answer: FrontPage is a web editor that makes website design easy by insulating the user from any html code. FrontPage makes complex things like tables and frames as easy to use as a word processor. We offer FP extensions free of charge for our customers. All you have to do is to obtain the FP software and install it on your computer.
Related Links:
Microsoft FrontPage http://www.microsoft.com/frontpage
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Question: What is POP3 Email Account?
Answer: With POP3 email accounts, you can retrieve all emails addressed to your domain on our server. With multiple POP3 email boxes, you can have multiple addresses, such as yourname@abc.com, yourfriendsname@abc.com to your domain etc. You may also set up addresses for members of your staff, or divisions within your company, such as accounting@abc.com or support@abc.com.
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Question: What is Email Forwarding?
Answer: Email forwarding feature, which enables you to forward emails sent to various addresses to one specific email box, is included in all of our hosting plans. You can consolidate all emails, business and personal, to say your personal mailbox at your local Internet Service Provider so that you can retrieve them all from one location.
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Question: What is E-mail Alias?
Answer: With virtual domain comes email alias. All email addressed to anything@yourdomain.com will be delivered to your email box. You can use this feature to provide your customers with variety of addresses to send their email to, which in turn could help you sort out your incoming messages. You could have info@yourdomain.com for general questions, sales@yourdomain.com for orders and more.
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Question: What is Autoresponder?
Answer: Autoresponder is email address setup so that whenever it receives email, it automatically replies with prepared response. Great business tool! Tell your customers "send email to price-list@yourdomain.com if you'd like to receive our price list" - and the price list can be sent to their email box automatically without your intervention. Copy of your client's request can also be sent to your email address for you to follow up.
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Question: What is Web Page Password Protection?
Answer: Password protection add-on for Microsoft Internet Information Server (IIS), allows you to protect directories by asking browsers for their username and password. using HTTP-standard Basic Authentication. The general procedure for setting up access authorizations for your users is the following:
1. Create one or more groups
2. Set up access authorizations to directories for each group
3. Add users to the groups
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